Broder Homes respects your privacy. This Privacy Statement describes how Broder Homes collects, uses, shares, and protects information from and about our customers, visitors, and job applicants, along with choices you can make about such information. It also contains other important privacy disclosures, such as how we may update the Statement and how you can contact us.
This Privacy Statement applies to the CANADA operations of Broder Homes, Inc. and its CANADA operating subsidiaries and affiliates except as outlined below. It applies to most interactions with our customers, visitors, and job applicants, including:
Use of our mobile applications;
Phone, email and other electronic or written communications;
Visits to our stores or other in-person events;
Social media interactions;
Surveys, contests and sweepstakes;
Use of our in-store Wi-Fi; and
In some cases, we may provide additional details about privacy practices specific to a particular operation or location. For example, some of our websites may provide additional privacy details unique to that website, or some stores may post additional privacy details specific to that store or an event.
This Privacy Statement does not apply to:
Third-party websites that are linked to or accessible from Broder Homes websites or that are operated by unaffiliated parties, even though the website may contain references to Broder Homes. For example, it does not apply to the external community pages, which are operated by the subsequent municipalities.
Information We Collect
We may collect information that identifies you or that is associated with you in a number of ways, including information you provide to us, information we automatically collect, and information we obtain from third parties.
Information You Provide
You may choose to provide us with information. Examples include:
Contact and identification information, such as your name, address, telephone number, and email address;
Information about your Broder Homes purchases, returns and exchanges, including warranty and rebate information;
Information you include in your communications with us or in connection with any form submissions;
Content you submit, such as photographs, product reviews and details about your projects and property;
Information We Collect by Automated Means Online
When you use our websites or applications (“online services”), we may collect certain information by automated means, using technologies such as cookies, Web server logs and Web beacons.
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings. Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. These settings generally do not work for Flash cookies, but you may be able to delete your Flash cookies or adjust your Flash cookie settings by visiting the Adobe Flash Website Storage Settings Panel and Global Storage Settings Panel. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our online services.
Our online services generally use Web server logs to record information about your use of the services, such as your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located. These logs also may record information such as the address of the Web page that referred you to our website, and other information about your interaction with our websites, such as which pages you visit. This is a common practice that supports the operation of our online services.
Our Web pages, emails and electronic newsletters may contain tags known as “Web beacons” or “single-pixel gifs,” which are small electronic images used to help deliver cookies on our sites, count visitors to our webpages, determine whether emails are opened, and deliver co-branded services. We may also work with other companies by sharing information about the use of our beacons or to place Web beacons on their sites or in their advertisements to let us develop statistics on how often clicking on an advertisement or product on our sites results in a purchase or other action on other sites. Our Web pages may also contain Web beacons from third parties, which help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other website operations. These Web beacons may allow the third parties to set or read a cookie on your computer.
We may also use third-party Web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google, and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt-out browser add-on, please click here.
How We Share Information
We do not sell, trade or otherwise transfer personally identifiable information to unaffiliated third parties (companies outside the Broder Homes family).
Legal, Enforcement, Security and Investigation
We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of Broder Homes, our customers, or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.
Sale or Transfer of Business or Assets
We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).
Aggregate or De-Identified Data
We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual.
How We Protect Information
We maintain administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems, websites or applications will be completely safe or secure.
Information we collect and use may be transferred, stored and accessed globally to support our operations. We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Information Choices
Where applicable, you may manage and amend your preferences regarding how we communicate with you as outlined in more detail below. We strive to comply with all reasonable requests, but there may be a short delay in the processing of such requests.
To be removed from all Broder Homes email, telephone and postal mail marketing, you may choose one of the following options: (1) email [email protected] and type “REMOVE FROM ALL MARKETING” in the subject line; or (2) call 1-403-302-7366. Please include your name, address, phone number and email address in the request, and if possible, let us know how you initially provided us with the information.
To stop receiving marketing emails, you may click on the “Unsubscribe” link in any marketing email you receive from us and update your preferences on the resulting Web page..
To stop receiving newsletters from broderhomes.com, you also may email [email protected] with the phrase “REMOVE FROM NEWSLETTER LIST” in the subject line, and we will apply your preference to the email address from which you send us the request.
Please note that we may continue to send transactional emails, which contain information about a prior purchase or an ongoing service, even if you opt-out of marketing emails or newsletters.
Interest-Based and Other Targeted Advertising
To exercise your preferences regarding the collection and use of data for online, interest-based and other targeted advertising, please follow the directions in the Interest-Based and Other Targeted Advertising section below.
Other Important Considerations
Do Not Track
We do not collect personally identifiable information about users’ online activities over time and across third-party websites and we do not process or respond to “Do Not Track” signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one’s online activities over time and across third-party websites or online services.
As described in the Interest-Based Advertising section below, however, we do participate in online advertising networks administered by third parties, and we may share information about activities on our websites with those networks, which may track your online activities over time and across third-party websites.
Social Media Widgets
Our online services may include social media features (for example, a Facebook “Like” button). These features are connected to third-parties and may allow such third parties to collect certain information, such as your IP address and which pages you visit on our websites. These social media features are not operated by Broder Homes. Your interactions with these features are governed by the privacy policies of the company providing the features.
Links to Other Websites
Our websites may link to other websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers and service providers. These websites may be operated by companies not affiliated with us. Linked websites, including those operated by Broder Homes, may have their own privacy notices, which we strongly suggest you review if you visit them. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Privacy Statement. Your interactions with these websites are governed by the privacy policies of the company operating the websites.
We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.
This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on Lowes.com and other websites that point to this Privacy Statement to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Statement when it was last updated.